Afternoon Tea
Deliciously indulgent
Booking Bar
At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favorite guest testimonials:
A second homeI must first say that we are converts to Egerton House and I would feel guilty if we stayed anywhere else in London! We have enjoyed the hotel for a numbers of years now and find everything about it exemplary. The staff, from Scott, Luna, and others at the front desk; to Esley, Sabbhi in the bar, and to Nicole and Barbara in the breakfast area they all are exceedingly kind, helpful and generous in their assistance of 2 wayward travellers. I must bring to the forefront Esley and Nicole as two of the hotels great ambassadors in everyway and on a number occasions they have gone out of their way to provide every kindness a guest could ask for. Egerton has become like a second home to us and the staff treats like family and that is why we show up at your front door twice a year. My very best wishes to you and thanks for asking! Rod and Lois Green. PS Lois and I had the privilege of spending 3 nights at the Summer Lodge on our recent trip and we were thoroughly impressed that establishment as well. |
Welcomed and rememberedWe had a terrific stay last Saturday night at the Egerton. As always the front desk staff is the best I know at any hotel I visit (and I spend 60+ nights a years in hotels). They immediately made us feel welcome and remembered, it is like coming home in London. I would also highly commend the wait staff for breakfast in the restaurant. They are very attentive and also sincerely warm and welcoming. Since I began staying at the Egerton 2 years ago I now stay nowhere else when in the city.Thanks for everyone's hard work! |
Truly exceptionalMy daughter and I thoroughly enjoyed our stay at your lovely hotel. The entire staff was amazing. The hotel as I said was lovely but even if it was not your staff could make a stay in a cardboard box seem wonderful. Everyone we encountered was truly exceptional and I’m sure we met almost everyone since we were there 6 days. I would like to call special attention to Guillermo and Michael at the front desk. As an airline Captain for American Airlines I stay in many many hotels and I can honestly say I have never met two gentlemen as kind and helpful as these two. Thanks to these gentlemen I will never stay anywhere else when I am in London and wherever I travel I will always look for a Red Carnation property. On behalf of my daughter Amanda and myself please extend a heartfelt thank you to your entire staff and especially to Guillermo and Michael. It was an honour to be your guest. |
Our London HomeMy wife and I spent our honeymoon at the Egerton and have subsequently stayed on two other occasions. Each stay was wonderful. The staff is extremely courteous, polite and accommodating. Some faces have changed over the past 5 yrs but new and old staff maintain the high level of service you would expect of a hotel in this category. Beyond the high level of service, the staff are truly nice people. They make you feel welcome, as if you are at home. We considered buying a flat in the area but after a brief discussion realized that the idea was silly because staying at the Egerton is like being at home. Other things to note about the Egerton, the food is excellent. Breakfast, continental of traditional English are fantastic. The fresh fruit in the morning is amazing. The dinner selection is excellent. However, if you like a rare or medium rare burger they are not allowed to serve it. That is not an Egerton issue that is a London issue. We were not able to get a rare burger anywhere in the city. If you like medium or better you're in luck. It's nice having access to a great meal without having to plan ahead or think about what to do after a long day of sightseeing. The Egerton bar is my favourite bar in London. The martini's are legendary and the wine selection is always good. It is not the most extensive list but the choices are all very good. The atmosphere is extremely relaxing. We spent our second New Years at the bar watching the fireworks and it was perfect, no crowds no trouble. A final note about service, this past Christmas holiday, we were unable to make our flight out of London. I placed 1 call to the Egerton and everything was taken care of, a car picked us up 30min later, our room was perfect and the extra night was fantastic. Most importantly, it allowed me to relax from the stress of the flight. These are some of the reasons we return to our second home.
P.S. One of the other little things they did for us was for my wife's birthday. Her birthday was 2 days prior to our arrival. After settling, in they pulled me aside to tell me they had something for her. They gave her a nice glass of Champagne, a card, and personal cupcake. It's those little things that make the difference for us. |
