- Managing Director - Red Carnation Hotels
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
- General Manager
I joined The Red Carnation Group at The Chesterfield Mayfair in September 2005 in the capacity of Executive Head Housekeeper and was delighted to be promoted to Rooms Division Manager and then Deputy General Manager.
In March 2012 I embarked on the next step of my career with Red Carnation Hotels having been offered the position of General Manager at The Egerton House Hotel. It is a wonderful property with a highly dedicated team of professional people who take great pride in our little gem.
With my team, I enjoy taking a personal care of our guests from the first introduction to every stage of your guest experience, through reservations, a warm welcome on arrival, looking after you while you are at your “new home away from home” and saying goodbye to our new found friends. I do hope that I will have the pleasure of personally welcoming you to The Egerton House Hotel.
- Guest Relations & Services Manager
I became a member of the Red Carnation Hotel Collection in 2001. My responsibility is to ensure that each and every one of our guests' needs are met in the most efficient and helpful manner - whether finding the most suitable choice of restaurant or bar, recommending the hottest new shows, planning a personalised tour or just providing a listening ear in those times when one is required.
Jacques writes up a comprehensive newsletter for our guests about what's on in the area. View Jacques' monthly London Tips here.
- Reservation Supervisor
I decided that hotels would be my career choice after a work placement year in Spain, and shortly after graduating I was offered the position of Reservations Agent at The Egerton House Hotel. I do my best to ensure that our impeccable level of customer service starts from the moment a guest contacts us. I work hard to make each guest feel at home before they have arrived. Since my promotion to Reservations Supervisor at the beginning of 2016, I make it my aim to make the reservations process as seamless as possible for the guest, making sure each person receives a warm welcome upon their arrival. I hope to be able to welcome you soon!
- Duty Manager
I came to the Egerton House Hotel in 2007 after training as a Butler in a country house. In my current role as a Duty Manager the values of English hospitality are still at the heart of what I do and enjoy. It is my pleasure to be at your service so please do contact me for assistance. Depending on your fondness for opera, you may be lucky enough to hear me sing.
- Beverage Supervisor
I started as a Butler at The Egerton House Hotel in May 2013 and received a promotion to Beverage Supervisor in early 2016. My duties include looking after the room service and the drawing room. My career has not always been in hospitality, I was previously in teaching at schools. I have completed a Geography degree in Tunisia and worked there as a teacher for four years before moving to London. I have discovered a passion for hospitality and I am planning to continue with my career progression. I look forward to serving you your favourite drink here at The Egerton.
- Executive Director - Red Carnation Hotels
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
- Deputy General Manager
I joined the Red Carnation Hotel Collection in June 2012 as the Reception Manager at The Old Government House Hotel in Guernsey. In November 2013 I was delighted to be promoted to Front of House Manager and after one year in that position I have been transferred to The Egerton House Hotel in the position of Operations Manager. I am proud to be working with such a great team at The Egerton House Hotel and we will do our best to make your stay with us as memorable as possible. I look forward to welcoming you soon.
- Reception Manager
I joined the Red Carnation Hotel Collection at The Egerton House Hotel in May 2013 as Reservations Agent. With the support of the management team I was promoted to Reception Manager in September 2014. My responsibility is to make sure that we create a memorable stay for all of our guests and making sure we provide you with the best possible service and exceed your expectations. My team and I are looking forward to welcoming you to The Egerton House Hotel.
- Duty Manager
I joined the Front Office Team as a Duty Manager in early 2016 but my career with Red Carnation started in July 2014 when I joined the Management Programme after completing a degree in Tourism Management. During the management program I got to experience two other properties, spending time working with the Rooms Divisions departments at The Rubens at the Palace and then moving to the Old Government House Hotel and Spa in Guernsey in Food and Beverage. I am excited to continue to develop my career in Red Carnation at The Egerton.
- Head Barman
For the first nine years at The Egerton House Hotel I was working as a Butler in the restaurant and always enjoyed covering some bar shifts. I have always been passionate about creating cocktails, wines and spirits. At the beginning of 2016 I was promoted to Head Barman and I just love to take care of all our guests serving them and their favourite drink. I look forward to welcoming you at The Egerton Bar.