Red Carnation Hotels

FAQS

Q. Where are the nearest department stores?

A. Harrods and Harvey Nichols in Knightsbridge are only a short walk away giving you the option to shop in world famous department stores.

Q. What’s the easiest way to pay the Congestion Charge when I drive into London?

A. Just let us know your vehicle details and expected time of arrival in London and we can take care of this for you on the Internet. The £8 charge can be included in your hotel bill.

Q. What Credit Cards are accepted?

A. All major credit cards are accepted including American Express, Visa, Mastercard, Switch and Delta.

Q. What can you do to help simplify my onward journey from the hotel?

A. We can provide you with up-to-the-minute travel updates for flights and train travel. We can arrange to have your boarding card pre-printed to save you valuable time at the airport. We can arrange to have your car filled with petrol and ready waiting for you to leave.

Q. London is a city known for shopping. What are the city's best and most unusual museum shops?

A. Art lovers will love The National Gallery shop. Alongside umbrellas decorated with the works of Monet and van Gogh, there is a new high-tech printer here that allows you to select mountable reproductions of your favorite painting. Nearby, the National Portrait Gallery has candy lollipops adorned with Marilyn Monroe's face. The Victoria and Albert Museum sells artsy knick-knacks from leading contemporary designers and the Design Museum has Mondaine watches and designer coffee pots by the noted Aldo Rossi. If you are searching for kid-friendly gifts, the Science Museum is a worthy stop with its selection of mud clocks, telegraph transmitters and Albert Einstein action figures. More traditional things like teapots and packaged products can be found at the Bramah Tea and Coffee Museum. Our off beat favorite: the Freud Museum for their fluffy slippers emblazoned with the face of the father of psychoanalysis. Our wonderful conceirges will happily direct you to each of these museums.

Q. If I drive to the hotel, where can I park my car?

A. There are several National Car Parks (NCP) locally, we would advise driving to the hotel where our concierge can provide a valet service and will park your car for you, all charges for car parks can be added to your bill.

Q. I am a US Citizen and wondering where I get the latest passport information for international travel?

A. You can find all the answers on the US Department of State website, including details on the new "Western Hemisphere Travel Initiative" - visit http://travel.state.gov/travel/cbpmc/cbpmc_2225.html